Reliance Jio Wrong Recharge Reversal Process: Reliance Jio, one of the most popular telecom service providers in India, has been in the news for all the wrong reasons lately. The company has been accused of wrongful recharge reversal process and many users have complained of not receiving their refund amount.
Here's a step-by-step guide on getting your refund if you've been affected by this issue. Some of us have done a recharge to the wrong mobile phone number by mistake and want to get back the money to our bank account or wallet. This article guides you on how to get a refund or reverse Jio wrong recharge amount.
Before clarifying your doubts, here we want to clarify a few things. If you have done a wrong recharge on the My Jio app and Jio website, please check the frequently asked question in this article below.
Here we answered the questions such as “What if I recharged the wrong number? Or Can Jio recharge be reversed after successful? Or How to reverse Jio's wrong recharge? Or How to correct recharged wrong number jio?” The answer is one to all these questions. Let's see this article.
If you made a recharge on third-party apps like PayTM, FreeCharge, Mobikwik, True Balance, or any other apps and websites, then you need to contact the customer service of the respective recharge portals to get help.
Most new users have asked about this doubt their friends, and they blame you for your mistake without knowing the solution. You are right if you are here to find the solution. There is a procedure to get the refund back to your number if you made a recharge by visiting the nearest mobile recharge store.
Are you recharged the wrong number Jio? A maximum of mobile shops or grocery shops are using Jio POS plus app to recharge their customers. So, they can get back your amount to their wallet from the wrong recharge number. Then you can make a recharge to your correct number.
Keep in mind: Check your Jio number twice before recharging a plan.
Recommended following the steps given below to do the wrong recharge reversal.
Requirements to do Jio Wrong Recharge Reversal using Jio POS plus
– Proper Internet connection.
– The latest version of the Jio POS Plus App (Download the Jio POS Plus latest version if you did not have one).
– Note the Transaction ID or ORN number of the wrong mobile number.
Jio Wrong Recharge Reversal Procedure
As said earlier, this is not for wrong recharge reversal Airtel, Vodafone Idea, BSNL, or others. Follow the steps to get your money back from the wrong recharge.
Step1: Tab Jio POS Plus App.
Step 2: Type your username and password on the login page.
Step 3: Tab Login.
Step 4: Go to Menu > Jio Other Sales > Recharge Reversal.
Step 5: Enter Order Reference Number (ORN), Customer Mobile Number, or Customer ID.
Step 6: Then, click Submit
Step 7: Check the Table with your order number, mobile number, amount, reason, recharge date, and status.
Step 8: Tab the box “Reason” and select the one like “incorrect Service ID or incorrect amount”
Step 9: Tab “Send OTP.“
Step 10: Enter “OTP” which you get, and Submit.
You can see the message “OTP successfully validated for the order ABCDEFGH. Your reversal transaction Id is 1234567” as shown in the image below. You will get your money back to your wallet in a minute or it will be reflected within 24 hours.
FAQs – Frequently asked question
1. How can I get my money back from the wrong recharge?
You can get back your money if you have done a recharge via Jio POS Plus. If you made a recharge using the My Jio app or the official jio.com website, then you can't be stopped, cancelled, refunded, or transferred to any other Jio Number. So, check your Jio number before recharging.
2. How can I reverse my wrong recharge?
You can't reverse/cancel/transfer your wrong recharge to other numbers if you did a recharge by using the My Jio app.
3. What if I recharged the wrong Jio number?
The wrong Jio number will get the benefits of the plan.
4. Can Jio Recharge be refunded?
No! You can't get a refund for the wrong recharge.
5. Can Jio Recharge be Cancelled?
No! A recharge order, once placed, cannot be cancelled.
6. What should I do if I accidentally recharge twice on Jio?
If you have mistakenly recharged your Jio number twice, don't worry. The second recharge amount will be queued and will automatically activate after the completion of your current plan.
7. Is it possible to use two Jio plans at the same time?
No, it is not possible to use two Jio plans simultaneously. However, you can make multiple recharges, and all will be queued. You can check the status of your queued plans under the ‘My Plans' section on the My Jio App.
8. Can I pause my Jio plan?
No, it is not possible to pause your Jio plan. Once you have activated the plan, it will remain active until its expiry date, even if you don't use it.
9. Can I change my Jio plan?
Yes, you can change your Jio plan to another prepaid one. However, you can only upgrade your plan after the expiry of your current plan.
10. Can I transfer my Jio recharge to another Jio number?
No, it is not possible to transfer your Jio recharge plan to another Jio number. The recharge amount is non-transferable and can only be used for the number for which it was originally intended.
11. How to check Jio balance data using the MyJio app?
Tap ‘Mobile' and then check the data balance that looks like “Data balance 837.55 MB remaining of 5 GB, renews in 6 hours.” Balance gets updated within 60 Minutes of usage.
12. What happens after the Jio plan expires?
You will not be received your incoming calls and messages after your Jio plan expires. If you recharge after the validity of your existing recharge is over, you will receive calls and messages. So schedule your recharge to do on a date. Note: Your number might be disconnected if you don't recharge in the next 90 days after the plan expires.
13. Can I activate 2 Jio plans?
Yes, you can use 2 or more plans simultaneously with Jio after recharge. All you need to do is download the MyJio app and activate both plans at the same time the app.
14. Can we change Jio plan after recharge?
Yes, you can change your plan as per your needs. Read More to know How to change Jio current plan in the MyJio app.
15. Can I recharge MyJio number before expiry?
Users can recharge in advance with all the unlimited data prepaid plans available on the website or app. All the plans the user has recharged with in advance will be available on the MyJio app as queued.
Are there any questions related to the MyJio app or jio recharge? Leave your question in the comment section.
Other Reliance Jio FQAs – Click the question to know the answer:
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