Reliance Jio Wrong Recharge Reversal Process: Some of us have done a recharge to the wrong mobile phone number by mistake and want to get back the money to our bank account or wallet. In this article, we guide you in the step-by-step process of how to get a refund or reverse Jio wrong recharge amount?
Before going to clear your doubts, here we want to clarify a few things. If you have done a wrong recharge on the My Jio app and Jio website, then please check the frequently asked question in this article below. Here we answered the questions such as “What if I recharged the wrong number? or Can Jio recharge be reversed after successful? or How to reverse Jio wrong recharge?” The answer is one for all these questions. Let see this article.
If you made a recharge on third-party apps like PayTM, FreeCharge, Mobikwik, True Balance or any other apps and websites, then you need to contact the customer service of the respective recharge portals to get help.
Reliance Jio Wrong Recharge Reversal Process
A maximum of the new users have asked about this doubt to their friends, they simply blame you for your mistake without knowing the solution. You are right if you are here to find the solution. There is a procedure to get the refund back to your number if you made a recharge by visiting the nearest mobile recharge store. A maximum of the mobile shops or grocery shops are using Jio POS plus app to recharge their customers. So, they can get back your amount to their wallet from the wrong recharge number. Then you can make a recharge to your correct number.
Keep in mind: Check your Jio number twice before recharging a plan.
Recommended following the steps given below to do the wrong recharge reversal.
Requirements to do Jio Wrong Recharge Reversal using Jio POS plus
– Proper Internet connection.
– The latest version of the Jio POS Plus App (Download the Jio POS Plus latest version if you did not have one).
– Note down the Transaction ID or ORN number of the wrong mobile number.
Jio Wrong Recharge Reversal Procedure
As said early, this is not for wrong recharge reversal Airtel, Vodafone Idea, BSNL, and others. Follow the steps to get your money back from the wrong recharge.
Step1: Tab Jio POS Plus App.
Step 2: Type your username and password on the login page.
Step 3: Tab Login.
Step 4: Now, go to Menu > Jio Other Sales > Recharge Reversal.
Step 5: Enter Order Reference Number (ORN) and enter Customer Mobile Number OR enter Customer ID.
Step 6: Then, click Submit
Step 7: Check the Table with your order number, mobile number, amount, reason, date of recharge, and status.
Step 8: Tab the box “Reason” and select the one like “incorrect Service ID or incorrect amount”
Step 9: Tab “Send OTP.”
Step 10: Enter “OTP” which you get and Submit.
You can see the message “OTP successfully validated for the order ABCDEFGH. Your reversal transaction Id is 1234567” as shown in the image below. You will get your money back to your wallet in a minute or it will be reflected within 24 hours.
FAQ – Frequently asked question
Question 1: How can I get my money back from the wrong recharge?
Answer: You can get back your money if you have done a recharge via Jio POS Plus. If you made a recharge using the My Jio app or the official jio.com website, then you can’t be stopped, canceled, refunded, or transferred to any other Jio Number. So, check your Jio number before recharging.
Question 2: How can I reverse my wrong recharge?
Answer: You can’t reverse/cancel/transfer your wrong recharge to other numbers if you did a recharge by using the My Jio app.
Question 3: What if I recharged the wrong Jio number?
Answer: The wrong Jio number will get the benefits of the plan.
Question 4: Can Jio Recharge be refunded?
Answer: No! You can’t get a refund for the wrong recharge.
Question 5: Can Jio Recharge be Cancelled?
Answer: No!
Question 6: What to do if recharge is done twice in Jio?
Answer: By mistake, you have recharged twice, then the recharged plan will be queued to use after completion of the current plan. Then it will be activated automatically.
Question 7: Can I use two Jio plans simultaneously?
Answer: No, you can’t use two plans at a time. But you can make multiple recharges, all will be queued. You can check your queued plans under ‘My Plans’ section on My Jio App.
Question 8: Can I pause my Jio plan?
Answer: No!
Question 9: Can I change my Jio plan?
Answer: Yes, you can change your Jio plan to another prepaid plan. You can upgrade your plan once your current plan expires.
Question 10: Can I transfer my Jio recharge to another Jio number?
Answer: No, you can’t transfer your Jio recharge plan to another number.
Question 11: How to check Jio balance data using the MyJio app?
Answer: Tap ‘Mobile’ and then check the data balance that looks like “Data balance 837.55 MB remaining of 5 GB, renews in 6 hours.” Balance gets updated within 60 Minutes of usage.
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