Have you ever recharged the wrong Vi number by mistake? If yes, then you might be wondering how to get your money back or transfer the recharge balance to the correct number. Don’t worry, there are some methods that you can use to reverse the wrong recharge on Vi. In this article, we will explain the Vi wrong recharge reversal process in 2023 and what you need to do to get your refund.
Method 1: Use WRR SMS Format
One of the easiest and fastest ways to reverse the wrong recharge on Vi is to use the WRR (Wrong Recharge Reversal) SMS format. This is a service that allows you to transfer the recharge balance from the incorrect Vi number to the right Vi number by sending a simple text message.
Here is how it works:
- Users can send a text SMS to 51619 with text
WRR (wrong Vi number) transaction ID amount (correct Vi number) to successfully proceed to get back recharged amount into correct number.
WRR 9827XXXXXX 170852548XXXXX 598 9256XXXXXX
- You will receive a confirmation message from Vi once the reversal is done.
This method is convenient and quick, but it has some limitations. You can only use it within 24 hours of the wrong recharge and only if the incorrect number has not used the recharge balance. Also, you can only reverse a maximum of three transactions per month using this method.
Method 2: Contact Vi Customer Support
Another method to reverse the wrong recharge on Vi is to contact the Vi customer support team and request them to refund your money or transfer the recharge balance to the correct number.
You can contact them through various channels, such as:
- Call 198 or 199 from your Vi number and follow the IVR instructions to talk to a customer care executive.
- Email them at firstname.lastname@example.org with your details and query.
- Chat with them on the Vi app or website by clicking on the chat icon.
- Connect with them on WhatsApp by sending a message to 9922000198.
When you contact them, you will need to provide some information for verification, such as:
- The right Vi phone number.
- The wrong phone number.
- The transaction ID and amount.
- The date and time of the recharge.
- The mode of payment used for the recharge.
The customer support team will verify your details and initiate the reversal process. However, this method may take longer than the SMS method and there is no guarantee that you will get your refund or transfer if the incorrect number has used the recharge balance or if it belongs to another operator.
Recharging the wrong Vi number can be a frustrating experience, but there are some ways to reverse it and get your money back or transfer the balance to the correct number. You can either use the WRR SMS format or contact the Vi customer support team for assistance. However, you should always be careful while recharging your Vi number and double-check the details before confirming the payment. This way, you can avoid any hassle and enjoy uninterrupted services from Vi.