As Vice President of My Place Realty, a Winnipeg-based property management company, Thomas Haughton and his team help people find high-quality multi-family residences that they are proud to call home. Leading team members, overseeing business operations, and thinking up new ways to meet clients’ needs — all these are core responsibilities of Haughton’s position at My Place Realty.
Before entering the real estate industry, Thomas Haughton helped lead a number of other businesses, work that included serving as President and CEO of Global Drug Supply Group of Companies for six years and working at TD Canada Trust for eleven years. With over 20 years of experience as a business leader, we gained some insight on Haughton’s thoughts on delivering strong client service, leadership, and proactive business management.
You have worked in several different industries. What is the key to transitioning between them?
Tom Haughton: While the day-to-day work for each industry can look very different, they are all founded on the same principles. Building trust with business contacts and clients by being open and honest will get you far no matter what industry you work in.
In your opinion, what is the best way to build a strong team?
Tom Haughton: Training team members so that they can be self-sufficient takes some of the workload off of the leader but also empowers them. No person can be an island, so it’s important to entrust your team members. At My Place Realty, we try to play to everyone’s strengths. Letting team members shine in their areas of expertise is a big morale booster. I like to challenge my team to think outside the box.
Your career spans over two decades. What advice do you have for young entrepreneurs hoping to get into real estate?
Tom Haughton: The number-one thing to remember in any industry is to show respect for everyone. Reaching out to your community shows that you really care about the people, who may be later clients. If community members see you striving to meet their needs in some way or volunteering for a good cause, it builds a sense of trust and legitimacy for your organization.
In the same vein, treat people like people. Add a personal touch to every interaction you have with clients. Greet them with a smile and truly listen to their concerns.
What is one good habit you think everyone should take up?
Tom Haughton: Definitely lifelong learning. It’s essential in business and life! I am always trying to find ways to better myself, both as an entrepreneur and a person. The key really is to not get stuck in your ways. If you want to find new ways to make your clients’ lives better, you have to be open to learning new skills and embracing new ideas.
