As buildings get smarter, so should the way we manage who comes in and out. Whether it’s an apartment complex, office tower, or gated community, property owners and managers are turning to smarter solutions to keep their spaces secure and convenient. One of the most impactful upgrades? A video intercom system.
Far beyond the old buzz-and-unlock panels, today’s video intercoms offer high-definition video, mobile access, and cloud-based management, all designed to improve safety, streamline entry, and enhance the experience for residents, tenants, and guests alike. In this post, we’ll break down what a video intercom system is, why it matters, and how to choose the right one for your property.
What is a video intercom system?
A video intercom system is a modern access and communication solution that lets you see and speak with visitors at your building’s entrance before granting them access. Unlike traditional audio-only intercoms, video intercoms add a layer of visual verification, enabling users to confirm who is at the door in real-time.
These systems typically include a front-facing camera at the building entry point, a microphone and speaker, and a screen or app interface for residents or staff to communicate with visitors. Depending on the model, users may receive a call on a wall-mounted unit or directly to their smartphone. Over the years, video intercom systems have evolved from hardwired lobby hardware into cloud-based tools that integrate with smartphones and access control systems, making them more flexible and powerful than ever.
Why every modern building needs one
Video intercom systems are quickly becoming essential for both residential and commercial properties. In an era where security and convenience are top priorities, these systems enable buildings to remain competitive and functional.
From a security perspective, video intercoms offer visual confirmation before allowing someone inside, which significantly reduces the risk of unauthorized access. Whether it’s a delivery driver, a guest, or a contractor, tenants and property staff can verify who’s requesting entry.
They also offer unmatched convenience. Residents can answer calls and unlock the door from their phone, whether they’re upstairs or across the globe. This remote functionality means missed packages, locked-out guests, and waiting in lobbies become problems of the past.
Additionally, many systems keep digital logs of entry events, creating a record of who accessed the building and when. That kind of audit trail is invaluable for property managers, security personnel, and tenants alike.
Key features to look for in a video intercom system
Not all video intercom systems are created equal. With numerous options available on the market, it’s essential to understand which features provide genuine value for your building.
One of the most important features is smartphone access. Systems that connect to a mobile app enable users to view and communicate with visitors, remotely unlock the door, and review entry logs from the convenience of their phone. This is especially valuable for multifamily and commercial properties where people are constantly on the move.
Another must-have is live video streaming and two-way audio. These allow for real-time communication with guests, ensuring smoother and more secure interactions. And if the system includes video recording or cloud-based storage, property managers can review footage later if an issue arises.
Finally, look for a system that integrates seamlessly with other building systems, such as access control, smart locks, and package rooms. A great example of this is a smartphone-based video intercom system that’s cloud-powered and easy to use, designed for both tenants and property staff to manage building access from anywhere.
Use cases: How real buildings benefit from video intercoms
Whether it’s a residential complex or a mixed-use development, video intercom systems offer a wide range of practical benefits that improve security, communication, and convenience for everyone who enters the property.
In apartment buildings, video intercoms allow residents to screen visitors and accept deliveries, even when they’re not home. Many systems now integrate with package rooms or delivery carriers, ensuring packages are safely delivered and reducing the risk of theft.
Office buildings use video intercoms to streamline visitor check-ins. Instead of relying on front desk staff or physical keys, employees can remotely let in guests or vendors. This simplifies access control, ensuring that only verified visitors can enter.
For gated communities, these systems help residents manage access for guests, service providers, and deliveries without needing to drive to the gate. A quick video call and remote unlock make the process effortless and secure.
And in mixed-use properties, where residential, commercial, and retail tenants share access points, a video intercom system can provide customizable access settings. This ensures that each group has the right level of access while maintaining the building’s security and organization.
Choosing the right system for your property
Choosing a video intercom system isn’t a one-size-fits-all approach; the right choice depends on your building’s type, layout, and management needs. However, there are a few universal factors to consider.
Begin by considering whether a wired or wireless system best suits your building’s needs. Wired systems may offer more stability, but they’re often costly and disruptive to install in existing properties. Wireless or IP-based options are easier to deploy and often offer greater flexibility.
Next, evaluate compatibility with your existing infrastructure. The best systems integrate with your current access control, smart locks, or building management software. This reduces the need for multiple platforms, improving overall efficiency.
Ease of use is also critical. Look for a system that’s intuitive for both tenants and building staff, ideally one that requires minimal training and offers remote access via a mobile app.
Ultimately, prioritize systems that offer strong customer support and reliability. Your intercom is one of the most frequently used systems on the property. Having a provider that offers responsive support, regular updates, and proven performance is essential for long-term satisfaction.
Final thoughts: Invest in smarter, safer entry
A video intercom system is more than just a security upgrade; it’s a smart investment in your building’s future. Whether you manage an apartment complex, commercial space, or gated community, adding visual verification and remote access to your entryways enhances both security and convenience.
As more residents and tenants expect contactless access and smart building features, a reliable video intercom helps you stay ahead of the curve. It creates a better experience for everyone who interacts with your property. That leads to higher satisfaction, increased retention, and even improved property value.
If you’re considering a system for your building, start with one that’s built for flexibility, ease of use, and mobile-first access. The right video intercom can make every entrance smarter, safer, and more seamless.
